Returns & Exchanges
At Lash, we want you to be completely satisfied with your beauty experience; if you are not happy with your purchase, we offer a 30-day window for returns on unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on products that have been applied or used.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.
Secure Packaging
Place the unused items in their original packaging to ensure they are protected during transit and include your packing slip.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing